Last Updated: [7/22/25]
Thank you for shopping at shop.nettspend.io. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help.
You have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
Returns that do not meet these conditions may be refused.
Email us at support@shop.nettspend.io with your order number and reason for return.
Once your return is approved, you will receive instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
Once we receive and inspect your return, we will notify you of the status.
Approved returns will be refunded to your original payment method within 5-7 business days.
Shipping fees are non-refundable.
We offer exchanges for sizing issues within the 14-day return window.
To start an exchange, email support@shop.nettspend.io with your order number and requested size.
The following items are final sale and not eligible for returns or exchanges:
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at support@shop.nettspend.io and we will resolve the issue promptly.